What Is Included in Our Managed WiFi Support
Proactive WiFi Monitoring
We monitor the health and performance of your wireless network to identify connectivity problems, unusual activity and potential faults. This proactive approach helps us address issues early and minimise avoidable downtime.
Troubleshooting and Technical Support
Our certified WiFi engineers diagnose and resolve problems including slow speeds, unreliable connections, wireless interference, poor roaming, access point failures and capacity issues. Your team also has access to expert help when additional technical support is required.
Firmware and Configuration Management
Performance and Capacity Reviews
As user numbers, connected devices and operational requirements grow, your WiFi network must adapt. We review network performance and capacity to identify emerging limitations and recommend improvements before they begin affecting users.
Security and Compliance Support
Our engineers help maintain a secure wireless environment through configuration reviews, firmware management and recommendations based on current WiFi security standards. We can identify potential vulnerabilities and help your organisation reduce unnecessary risk.
Hardware and Vendor Management
We can liaise with wireless technology vendors on your behalf, assist with hardware faults and help coordinate replacement or remedial work. Our engineers have experience with leading platforms including Cisco, HPE Aruba, Cambium, Extreme Networks and Ekahau.
Regular Reviews and Reporting
Scheduled service reviews and WiFi health checks provide a clear view of network performance, recurring issues and recommended improvements. The frequency and level of reporting depend on whether you select Redway’s Bronze, Silver or Gold support package.
With Redway Networks managing your WiFi, your internal team can spend less time troubleshooting connectivity problems and more time focusing on strategic projects—confident that qualified wireless specialists are supporting your essential infrastructure.
Why Choose Redway Networks for Managed WiFi Support?
As networks expand to keep pace with growing demand, it's increasingly difficult for in-house IT teams to stay ahead of performance issues while also driving the business forward. Redway's proactive managed support keeps your wireless infrastructure compliant, secure and running at peak performance — without adding to your team's workload.
Our WiFi Support Packages provide an "always on" service, tailored to the level of oversight your organisation needs. Whether you want essential troubleshooting cover or continuous, hands-on management, we scale our support to match your infrastructure complexity and your team's capacity.
WiFi Support for Different Environments
Every organisation places different demands on its wireless network. A busy school may need to connect hundreds of student devices at the same time, while an office depends on reliable video calls and a warehouse needs uninterrupted connectivity for scanners and operational systems.
Redway Networks provides managed WiFi support tailored to the users, devices, buildings and applications within each environment. Our certified engineers proactively monitor performance, resolve connectivity issues and help organisations maintain secure, reliable wireless networks.
WiFi Support for Schools
Modern teaching and learning depend on reliable connectivity. Teachers, students, and administrative teams need consistent access to online learning platforms, cloud applications, and shared resources throughout the school day. High numbers of devices connecting simultaneously can place significant pressure on a school WiFi network, resulting in slow speeds, lost connections and classroom disruption.
Redway’s school’s WiFi support helps internal IT teams maintain reliable connectivity across classrooms, offices and shared spaces. We can identify performance and capacity problems, troubleshoot access point failures, review configuration and help ensure the network continues to meet changing demands.
By taking a proactive approach to monitoring and maintenance, our engineers can help schools reduce recurring WiFi problems and plan effectively for additional users, devices and learning technologies.
Our managed WiFi support for schools can help with:
High numbers of simultaneously connected devices
Slow speeds and unreliable classroom connections
Wireless coverage gaps and interference
Access point and configuration issues
Performance, security and capacity reviews
Firmware and vendor management
Planning for future network requirements
Office WiFi Support
A reliable office WiFi network is essential for video meetings, cloud applications, collaboration platforms, guest access and flexible working. Poor coverage, intermittent connections, or problems moving between access points can reduce productivity and leave internal IT teams dealing with repeated user complaints.
Redway’s office WiFi support helps keep employees and business-critical devices connected throughout your workplace. Our engineers can diagnose slow or unstable WiFi, investigate interference, review network capacity and resolve configuration or hardware issues.
We also help organization's adapt their wireless infrastructure as teams expand, office layouts change or more devices connect to the network. With proactive monitoring and ongoing maintenance, potential problems can be identified before they lead to widespread disruption.
Our managed WiFi support for offices can help with:
Slow or intermittent employee WiFi
Unreliable video calls and cloud applications
Poor roaming between access points
WiFi dead zones in meeting rooms and shared spaces
Secure staff and guest connectivity
Increasing numbers of users and devices
Multi-site wireless network support
Warehouse WiFi Support
Dropped connections can interrupt handheld scanners, warehouse management systems, voice devices and other essential technology. Even a short outage can slow fulfilment, reduce productivity and disrupt time-sensitive operations.
Redway’s warehouse WiFi support helps organisations maintain dependable connectivity across operational areas. Our engineers can investigate recurring connection failures, monitor access point performance, identify capacity limitations and recommend changes to improve reliability. We can also help plan for new devices, altered racking layouts and expanding warehouse operations.
Our managed WiFi support for warehouses can help with:
Scanner and handheld-device connection problems
Coverage gaps around high racking and stock
Poor roaming across large operational areas
Wireless interference from equipment and infrastructure
Access point failures and configuration issues
Capacity planning for additional devices
Performance reviews and ongoing maintenance
Whether you manage a school, office or warehouse, Redway Networks can provide a level of WiFi support suited to your environment, internal resources and operational requirements. Speak to our WiFi specialists to discuss your challenges or arrange a free WiFi health check.
Managed WiFi Support from Our Expert Team
Behind every support package is a team of certified WiFi engineers who know your network. Rather than starting from scratch each time an issue arises, your dedicated engineer builds an ongoing understanding of your infrastructure - meaning faster diagnosis and fewer repeat problems.
Beyond day-to-day fixes, we help you plan ahead. Regular reviews of your WiFi network and infrastructure inform decisions on capacity planning, so you can scale your connectivity confidently as your organisation grows.
Explore our support packages below to find the right level of cover for your organisation.
Explore our support packages below, to find the right level of cover for your organisation
What our customers say about working with Redway Networks
1
Anthem Schools Trust
“A trust the size of ours needs standardisation with not pockets of success, but a blanket of success. Our focus is to provide the best technology for delivering exceptional learning experiences to our students..."
Ross Weeks, Head of IT & Digital Strategy for Anthem Schools
Trust
2
Horsham District Council
“With digital transformation being an important part of our strategy, we wanted
a future proofed network solution.
Faz Sadough, Senior IT Engineer, Horsham District Council
3
Blackburn College
“I was recommended to Redway Networks and they gave me a very competitive rate for a full on-site professional wireless survey using Ekahau. I was impressed with Redway’s wireless expertise and the service we received was excellent.”
Imtiyaz Patel, IT Services Manager, Blackburn College
4
Jarrow School
“Redway Networks gave us an outstanding experience. From our initial contact through to the network implementation, handover, and value for money everything was second to none. Our infrastructure is the backbone of our school so getting the project right first time was crucial, which is why we turned to Redway
Networks.”
Ian Brown, Leader of ICT Development, Jarrow School
5
Anord Mardix
“We needed bullet proof WiFi and I knew Redway Networks had the wireless expertise to recommend and design the best-fit solution.”
Toby Turner, Group IT Director, Anord Mardix
Start with a FREE WiFi Health Check.
Get expert insights into your WiFi performance - fast, free, and with no obligation.
What You'll Get in Your Free WiFi Health Check.
- A health check of your WiFi performance
- Identification of configuration issues
- Expert recommendations from our WiFi engineers
- Confidence before investing in WiFi support
Frequently Asked Questions
What is managed WiFi support?
Managed WiFi support is an ongoing service that helps keep your organisation’s wireless network reliable, secure and performing effectively. Redway Networks can proactively monitor WiFi performance, troubleshoot connectivity problems, manage configurations and firmware, review capacity and provide access to experienced wireless engineers when technical issues arise.
What problems can your WiFi support services solve?
We’ll help you manage and resolve WiFi issues like connectivity problems, hardware failures and performance or capacity issues.
How much does managed WiFi support cost?
We offer three levels of WiFi support packages based on your required level of support. We can also provide bespoke support on request. Detailed prices are available by contacting us once we have a better understanding of your support requirements.
Do you offer fully managed WiFi services?
Yes. Our technical team can take full responsibility for managing and maintaining your WiFi infrastructure, including proactive monitoring and troubleshooting as well as carrying out reviews and preventative maintenance.
Do you have accreditations?
Yes. All our network engineers are Certified Wireless Network Professionals and experienced in managing wired and wireless networks with vendor qualifications from Cisco, Cambium, HPE Aruba, Extreme and Ekahau. Our engineers hold certifications like Ekahau Certified Survey Engineer - Design, Cisco Certified Network Professionals (CCNP).
Can you support WiFi equipment installed by another provider?
In many cases, yes. Our engineers can assess an existing wireless network, including equipment installed by another provider, to understand its condition, configuration and support requirements. We may recommend an initial WiFi health check or site survey before confirming the most appropriate support package.
Do you provide remote WiFi monitoring?
Yes. Proactive remote monitoring can help identify performance problems, access point faults and unusual network activity before they cause significant disruption. The monitoring and management services included will depend on the Redway support package selected and the technology used within your network.
What is the difference between WiFi support and network support?
WiFi support concentrates on the wireless part of your infrastructure, including access points, wireless coverage, roaming, interference, capacity and device connectivity. Network support covers the wider infrastructure that allows your systems to communicate, which may include switches, routers, cabling and other wired-network components. Redway can help determine whether a problem originates from the WiFi network or the broader network infrastructure.
Can you support multi-site WiFi networks?
Yes. Redway Networks can support organisations operating across multiple locations, including academy trusts, businesses and other multi-site environments. A coordinated support service can provide greater consistency across sites while helping your internal IT team manage performance, maintenance and future improvements.
Which WiFi vendors do your engineers support?
Our engineers have experience and qualifications across leading wireless technology vendors, including Cisco, HPE Aruba, Cambium and Extreme Networks. They also use Ekahau technology for professional WiFi analysis, surveys and network design. We will review your existing infrastructure to confirm the support available for your particular equipment.
Can you troubleshoot slow or intermittent WiFi?
Yes. Slow or unreliable WiFi can be caused by interference, poor access point placement, configuration problems, insufficient capacity, outdated firmware or hardware faults. Our engineers can investigate the underlying cause and recommend the most appropriate configuration changes, repairs or network improvements.
Is a WiFi health check included?
Redway offers a free WiFi health check for organisations that want expert insight into their current wireless performance before choosing a support service. The health check can identify configuration problems and areas requiring further investigation, giving you a clearer understanding of the condition of your WiFi network.