Our Specialist Network Support Service

Get proactive, expert support from our network support specialists. With our Network Support Service, you will be kept in control of your critical systems with consistent performance across your network.

Our managed network support services enable your in-house IT teams to focus on strategic decisions without the interruptions caused by day-to-day troubleshooting and help keep your network performing at its best.

Overcoming the Challenges of Managing Your Network

Reactive Responses

It can be difficult for in-house IT teams to proactively monitor network performance or risks, increasing the chances of performance issues and downtime for repairs or network infrastructure maintenance.

Lack of Resources

In-house teams can only do so much with their resources. Without a dedicated network support team, it can be tough to balance the need for strategic network planning when you’re spending the day troubleshooting.

Security Risks

Cyber threats move quickly and quietly- sometimes by the time a threat has been noticed, it has already done extensive damage to your network. Without proactive monitoring, your network could be at increased risk from new or unknown threats.

Lack of Time

Monitoring or upgrading hardware, software or firmware can be challenging for small IT teams.

Staying Compliant

Maintaining network compliance can be a challenge with limited time and resources stretched between daily troubleshooting and strategic planning.

Why Choose Redway Networks to be your Network Specialist?

With technology constantly moving on and networks expanding to keep up with demand it can be a challenge for in-house teams to keep on top of performance issues while also trying to move the business forward.

Our Network Support Packages provide an “always on” service that proactively monitors and manages your network performance and can help you deal with IT issues to resolve them quickly and minimise disruption.

With our Network support in the background, you’ll be confident of having a network that’s as efficient and secure as possible, with the capacity to handle even the most complex or challenging operations.

Our team includes certified Cisco Meraki and HPE engineers with extensive experience designing high-density wireless and complex wired networks 

Group of business people having a standup meeting with a laptop in an office

6 Benefits of Managed Network Services

1

Reduced Downtime

We'll proactively monitor and respond to network issues as they arise to mitigate risks to your network and provide reliable support to reduce disruption.

2

Flexible Service

Our team can manage your network as you scale to ensure continued high performance regardless of how complex your network becomes.

3

Enhanced Security

We proactively monitor security threats and potential holes in your network security to reduce the risks from cyber threats.

4

Network Reviews

As well as day-to-day monitoring our engineers can carry out regular reviews of your network performance and capacity and advise on solutions.

5

Cost Effective

We offer support packages, as well as tailored network support that fits your exact needs and budget, whether you are a small primary school, large enterprise or complex warehouse.

6

Qualified Engineers

All our network engineers are highly qualified, accredited, and experienced in managing networks & WiFi with vendor qualifications from Cisco, Cambium, HPE Aruba, Extreme and Ekahau.

Managed Network Support from Our Network Support Specialists

Redway Networks managed support services can work closely with you to help with all aspects of your critical network management.

We can proactively monitor your network performance and identify potential issues before they become a problem and carry out proactive troubleshooting to ensure your network performance is at its best.

We can also help with security management, advising on the best defences for your network infrastructure and helping you design and install robust defences from the latest security threats.

Our managed services can also help you plan for the future, with advice on capacity planning and assessing any scaling or improvements your network may need as you grow.

REDWAY STAFF AT DESKS 44

Our Qualifications

Our Network Support Packages

Bronze - Practical Support Package

  • Unlimited help desk support

  • Annual service review

  • Vendor management for hardware

Silver - Enhanced Support Package

  • Bi-annual service review

  • Discounted professional services

  • Firmware updates

  • 6 month health check report

Gold - Superior Support Package

  • Quarterly service review

  • 8 engineer hours

  • Asset management

  • Annual onsite survey & report

  • Incident/problem management

Our Network Audit Process

Our network audit process covers every aspect of your infrastructure, from on-site surveys to actionable recommendations:

1

On-Site Audit and Survey

We begin with a physical audit of your network, reviewing all equipment (e.g. switches, access points) to understand how everything is interconnected. This helps us clearly understand your network's topology and deployment.

2

Configuration Review

Our expert team will evaluate the configuration of each piece of equipment. We check for outdated firmware security vulnerabilities and ensure that best practices are being followed. We also review any event logs to catch issues that may have gone unnoticed.

3

User Consultation

We speak with your team to understand their on-the-ground experience. This ensures that our findings align with the actual challenges your staff may face, providing a more holistic view of you network's performance 

4

Comprehensive Report

We compile our findings into a detailed report, categorising issues by severity (e.g., high, medium, or low-level impact). This report also includes our tailored recommendations for network performance optimisation, ensuring your infrastructure continues to operate at peak efficiency

5

Collaborative Solutions

Based on the audit results, we will work with you to address the identified issues. Whether it's updating security protocols or improving network performance, our goal is to help you implement the solutions smoothly.

What our customers say about working with Redway Networks

1

Anthem Schools Trust

Anthem Schools Trust logo



“A trust the size of ours needs standardisation with not pockets of success, but a blanket of success. Our focus is to provide the best technology for delivering exceptional learning experiences to our students..."

Ross Weeks, Head of IT & Digital Strategy for Anthem Schools 
Trust  

2

Horsham District Council

Horsham District Council logo


“With digital transformation being an  important part of our strategy, we wanted  
a future proofed network solution.

Faz Sadough, Senior IT Engineer, Horsham District Council

3

Blackburn College

BlackburnCollege_logo-180

 

“I was recommended to Redway Networks and they gave me a very competitive rate for a full on-site professional wireless survey using Ekahau. I was impressed with Redway’s wireless expertise and the service we received was excellent.” 

Imtiyaz Patel, IT Services Manager, Blackburn College

4

Jarrow School

Jarrow Main Logo

 


“Redway Networks gave us an outstanding experience. From our initial contact through to the network implementation, handover, and value for money everything was second to none. Our infrastructure is the backbone of our school so getting the project right first time was crucial, which is why we turned to Redway 
Networks.”

Ian Brown, Leader of ICT Development, Jarrow School

5

Anord Mardix

Anord-Mardix-Flex-Logo

 

“We needed bullet proof WiFi and I knew Redway Networks had the wireless expertise to recommend and design the best-fit solution.”

Toby Turner, Group IT Director, Anord Mardix

Frequently Asked Questions

wifi questionmark web

What problems can your network support services solve?

Our team can help you manage and resolve common network performance issues like slowdowns, connectivity problems, hardware failures, manage updates and configuration issues or troubleshoot complex problems.

How much does managed network support cost?

We offer a number of network support packages based on the amount of help you need. Detailed prices are available by contacting us once we have a better understanding of your support requirements.

Do you offer fully managed network services?

Yes. Our team can take full responsibility for managing and maintaining your network infrastructure, including proactive monitoring and troubleshooting as well as carrying out reviews and preventative maintenance.

Do you have accreditations?

Yes. All our network engineers are highly qualified, accredited, and experienced in managing networks & WiFi with vendor qualifications from Cisco, Cambium, HPE Aruba, Extreme and Ekahau. Our engineers hold certifications like Ekahau Certified Survey Engineer - Design, Certified Wireless Network Professional (CWNP), Cisco Certified Network Professionals (CCNP).

Do you offer any other networking services?

Yes, Redway Networks also offers Network Design and Network Audit services.

See more of what we have to offer on our network hub

Find Out More About Our Managed Network Support Services

Managed Network Support Services ensure your critical infrastructure and connectivity continues to perform at its highest level with proactive management that can identify and resolve issues before they become a problem.

Our expert team can oversee every aspect of your network infrastructure from performance to security and compliance, taking on the day-to-day management load and freeing your internal team up for more strategic work.

Complete the form below and our team will be in touch to discuss your network management requirements and provide a detailed quote. 

Prefer to speak with someone directly?
Give us a call on 01908 046400 - we’re happy to help!

Get a Quote