Network Support

Performance peace of mind from engineers who know your solution inside out

A solution that can continue to support your business relies on management and ongoing maintenance. This can be a challenge in today’s workplace where technology is constantly advancing, so to make sure our customers see continued success from their networking and wireless solution, we are always on hand to provide advice and support. Our pro-active network Support Packages have been designed to make sure your network continues to offer a return on your investment as your processes, devices and platforms change.

Flexible network support

We provide three types of support package as standard but can create custom support where required. Our help desk is open Monday – Friday between 9am – 5pm but out of hours access to an engineer who knows the specifics of your network and how it services your business or school's needs is available. All hardware is guaranteed under the vendor’s product returns and replacements process, and should any issues arise we will liaise with the vendor on your behalf to resolve any issues if required.

The support we’ve had from Redway Networks has been outstanding. If there's an issue Redway’s engineers get back to us straight away and fix it.

Mark Francis, IT Manager, Uckfield Town Council

Our Network Support Packages

Bronze Support Package

Our bronze package gives you a foundational network support system that helps you keep your WiFi performing year after year.
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Silver Support Package

Our silver package gives you hands-on support from our team of engineers, with proactive advice to keep performance optimum.
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Gold Support Package

Our gold package offers the most comprehensive network support, with priority access to our engineers, professional services and more.
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Why choose Redway Networks?

  • All our network engineers are highly qualified, accredited, and experienced in managing wireless networks with vendor qualifications from Cisco, Cambium, HPE Aruba, Extreme and Ekahau
  • We offer support packages, as well as tailored network support that fits your exact needs and budget, whether you are a small primary school, large enterprise or complex warehouse
  • We are recognised for our expert technical and wireless product knowledge and exceptional WiFi design
  • Customer care is at our core which is why we come 100% client recommended