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Network Support

Get the best performance from your networking and wireless solution with our pro-active network support services.

At Redway Networks, we make it simple for our customers to maintain highly available and efficient networking and wireless solutions through our comprehensive network support packages.

Proactive, expert network monitoring and management

We provide network support that covers all your needs for a continuously efficient network – enabling you to meet your IT and business goals. A network that can support your business begins with strong design and a seamless installation, but as wireless experts we know that this isn’t where the real success is seen.

A solution that can continue to support your business relies on management and ongoing maintenance. This can be a challenge in today’s workplace where technology is constantly advancing, so to make sure our customers see continued success from their networking and wireless solution, we are always on hand to provide advice and support.

Flexible network support

We are wireless network specialists with many years’ experience in implementing successful network solutions and provide a complete a-z service to our customers. We provide three types of competitively priced network support packages that cover your wireless and switching solution with vendor hardware and software upgrade options.

The support we’ve had from Redway Networks has been outstanding. If there's an issue Redway’s engineers get back to us straight away and fix it.

Mark Francis, IT Manager, Uckfield Town Council

Our Network Support Packages

Bronze Support Package

Our bronze package gives you a foundational network support system that helps you keep your WiFi performing year after year.
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Silver Support Package

Our silver package gives you hands-on support from our team of engineers, with proactive advice to keep performance optimum.
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Gold Support Package

Our gold package offers the most comprehensive network support, with priority access to our engineers, professional services and more.
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Our pro-active network Support Packages have been designed to make sure your network continues to offer a return on your investment as your processes, devices and platforms change. We provide three types of support package should an issue occur with the configuration or set up of your wireless access points or network switches. Our help desk is open Monday – Friday between 9am – 5pm but we can offer support outside of these hours with access to an engineer who knows the specifics of your network and how it services your business or school's needs. All your hardware is guaranteed under the vendor’s product returns and replacements process and we will liaise with the vendor on your behalf to resolve any issues if required.

Why choose Redway Networks?

  • All our network engineers are highly qualified, accredited, and experienced in managing wireless networks with vendor qualifications from Cisco, Cambium, HPE Aruba, Extreme and Ekahau
  • We offer support packages, as well as tailored network support that fits your exact needs and budget, whether you are a small primary school, large enterprise or complex warehouse
  • We are recognised for our expert technical and wireless product knowledge and exceptional WiFi design
  • Customer care is at our core which is why we come 100% client recommended